Who We Are
Green Reach Energy (“we”, “us”, “our”) operates the website greenreachenergy.co.uk. We are the data controller responsible for your personal data. For privacy enquiries, contact us at help@greenreachenergy.co.uk.
Legal Framework
This privacy policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). We are committed to protecting your personal data and being transparent about how we collect and use it.
What Data We Collect
We may collect the following personal data when you use our site:
- Quote requests — name, email address, phone number (if provided), postcode, and product interest.
- Contact form enquiries — name, email address, and your message.
- Analytics data — anonymised usage data collected via Google Analytics (only if you accept analytics cookies).
- Technical data — IP address (anonymised), browser type, and pages visited, collected automatically through server logs and analytics.
Lawful Basis for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:
- Consent (Article 6(1)(a)) — When you submit a quote request, you consent to us sharing your details with up to 3 installers. You may withdraw consent at any time by emailing help@greenreachenergy.co.uk. Analytics cookies are only set with your explicit consent.
- Legitimate interests (Article 6(1)(f)) — We process technical and anonymised analytics data to maintain site security, improve user experience, and understand how visitors use our site. We have assessed that this does not override your rights and freedoms.
- Contract performance (Article 6(1)(b)) — When you submit a contact form enquiry, we process your data to respond to your request.
How We Use Your Data
- To connect you with up to 3 installers in your area (quote requests only, with your consent).
- To respond to your enquiries.
- To understand how visitors use our site and improve it (anonymised analytics only, with your consent).
Who We Share Data With
If you submit a quote request, we share your details with up to 3 installers in your area so they can provide quotes. These installers are independent businesses and handle your data under their own privacy policies. We encourage you to review their policies before engaging their services.
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
We may also share data with:
- Google Analytics — anonymised usage data (only with your consent). See below for details.
- Our hosting provider — who stores data on UK-based servers as part of providing our hosting service.
Cookies
In accordance with PECR, we use the following cookies:
- gr_cookie_consent — Remembers your cookie preference. This is a strictly necessary cookie and is always set. Expires after 12 months.
- Google Analytics (_ga, _ga_*) — Helps us understand site traffic and usage patterns. These are analytics cookies and are only set if you click “Accept All” on the cookie banner. Expires after 13 months.
You can change your cookie preference at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings.
International Data Transfers
Google Analytics may process data on servers located outside the United Kingdom. Where data is transferred outside the UK, Google relies on appropriate safeguards including Standard Contractual Clauses approved by the UK government. For more information, see Google’s privacy policy and their data processing terms.
How Long We Keep Your Data
- Quote request data — kept for up to 24 months, then securely deleted.
- Contact form enquiries — kept for up to 12 months, then securely deleted.
- Analytics data — anonymised and retained by Google Analytics for up to 14 months.
- Cookie consent preferences — stored in your browser for 12 months.
When personal data is no longer needed for the purpose it was collected, it is securely deleted or anonymised.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access — You can request a copy of the personal data we hold about you.
- Right to rectification — You can ask us to correct any inaccurate or incomplete data.
- Right to erasure — You can ask us to delete your personal data (the “right to be forgotten”).
- Right to restrict processing — You can ask us to stop using your data for a specific purpose.
- Right to data portability — You can request your data in a commonly used, machine-readable format.
- Right to object — You can object to processing based on legitimate interests.
- Right to withdraw consent — Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, email help@greenreachenergy.co.uk. We will respond within one month. In complex cases, we may extend this by a further two months, but we will inform you within the first month if this is necessary.
Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at help@greenreachenergy.co.uk.
Children’s Privacy
Our service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
Third-Party Services
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.
Last updated: March 2026